Refund & Cancellation Policy

Guaranteed Quality | Dr. Reema Health Food

Important Notice: Because our products are perishable artisanal food items, we cannot accept general returns once a jar has been opened or unsealed, except in cases of transit damage, leakage, or defective packaging.

1. Order Cancellation Policy

Before Dispatch: You may request an order cancellation within 12 hours of placing your order or before the parcel is handed to courier partners by contacting us at +91 87279-15333 or emailing sales@drpicklehut.com. A 100% full refund will be initiated.
After Dispatch: Once an order has been dispatched and handed to shipping providers, cancellations cannot be accepted.

2. Damaged or Leaking Jars (Free Replacement)

We pack all glass and food grade jars with triple-layer protective bubble wrapping. However, if your package arrives damaged, broken, or leaking due to courier handling:

Please inspect your parcel upon delivery.
Take 2-3 clear photos or a short video showing the outer box & damaged jar within 48 hours of delivery.
Email the details to sales@drpicklehut.com or WhatsApp us at +91 87279-15333.

✓ We will send a free replacement shipment within 24-48 hours at zero additional cost!

3. Refund Processing Timelines

Approved refunds will be processed back to your original source payment method or Bank Account:

Prepaid Orders (UPI / Cards / NetBanking): Refund credited within 5 - 7 working days.
Cash on Delivery (COD) Refunds: Refund initiated to your provided Bank Account / UPI ID within 3 - 5 working days.

Need Support with an Order?

Support Email: sales@drpicklehut.com

Support Helpline / WhatsApp: +91 87279-15333

Address: DR. REEMA HEALTH FOOD, SCO no. 3, First Floor, Jamuna Apartment, Kharar, Mohali, Punjab 140301