Privacy Policy

1. Introduction & Overview

Welcome to Dr. Reema's Pickle Hut (operated by Dr. Reema Health Food). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website drpicklehut.com, purchase our handcrafted pickles, or interact with our Pickle Perks loyalty program.

2. Information We Collect

We collect personal information directly provided by you during account creation, guest checkout, or inquiries:

• Contact Information: Full Name, Email Address, Phone Number, and Shipping/Billing Address.
• Order History: Details of products ordered, transaction values, delivery dates, and order notes.
• Account Credentials: Passwords, Firebase authentication tokens, and Pickle Perks points balance.
• Technical & Usage Data: IP address, browser type, device information, and browsing patterns via cookies.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing, fulfilling, and delivering your order safely to your doorstep.
• Sending order confirmation emails, shipment tracking details, and OTP verification codes.
• Managing your Pickle Perks loyalty reward points balance and redemptions.
• Providing customer support and responding to product inquiries.
• Improving website performance, security, and user experience.

4. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal data. We only share necessary information with trusted third-party service providers:

• Logistics & Courier Partners: Delivery partners (e.g. Shiprocket, BlueDart, DTDC) to deliver your order.
• Payment Gateways: Encrypted payment gateways for secure payment processing.
• Legal Requirements: When required by applicable Indian laws or government authorities.

5. Data Security

We implement robust technical and organizational security measures, including SSL encryption, secure Firebase database rules, and restricted staff access, to protect your personal data against unauthorized access, loss, or alteration.